VCT Customer Hub
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Account Creation

Get step-by-step instructions on registering for and managing a VCT digital platform account.

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Online Payment System (OPS)

Guides and support for OPS-related processes and concerns.

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Billing

Get step-by-step instructions for billing-related processes and concerns.

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Sample

Additional customer knowledge base information and guides.

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Sample

Additional customer knowledge base information and guides.

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Sample

Additional customer knowledge base information and guides.

Location & Contact Details
📍 Baseport, Iloilo Commercial Port Complex, Loboc, Lapuz, Iloilo City 5000 Philippines
📞 +63 33 / 3332 3065
OPS
Online Payment
Secure online payment system for billing, invoices, and account management. Supports credit card, bank transfer, and e-wallet payments.
ICTSI Radar
ICTSI Radar
Real-time vessel and cargo tracking system for ICTSI terminals worldwide. Monitor shipment status, container movements, and terminal operations.
PAY
Payment Portal
Dedicated payment gateway for quick and secure transactions. Manage invoices, view payment history, and set up recurring payments.

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Access and download customer-related forms.

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Operations

Up-to-date General Forms

📄 Examination Container List
📄 EIR Form
📄 Stripping/Stuffing Form
📄 Access Pass Form
📄 Empty Return Guideline
📄 Pre-Formatted Letter of Indemnity
📄 LOI-Reefer Plug In
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Billing

Up-to-date General Forms

📄 VCT Tariff Rates - 2026
📄 Notice of Implementation - 15% Increase 2024
📄 Notice of Implementation - Empty Storage Charges
📄 VAT Zero-Rate Application Form
📄 Statement of Account Request
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Customer Service

Support and service request forms

📄 Customer Feedback Form
📄 Service Request Form
📄 Complaint Resolution Form
📄 Data Privacy Consent Form
📄 Account Registration Form
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Truckers

Trucking and haulage forms

📄 Truck Access Pass Application
📄 Container Pick-up/Delivery Form
📄 Gate Pass Request Form
📄 Trucker Registration Form
📄 Empty Container Pick-up Form
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Shippers

Shipping and cargo forms

📄 Vessel Booking Request Form
📄 Cargo Manifest Submission Form
📄 Dangerous Goods Declaration Form
📄 Reefer Container Service Request
📄 Container Damage Report Form

Official Advisory of Visayas Container Terminal

Customer Feedback

We value your feedback. Please share your experience, suggestions, and comments to help us improve our services and provide a better experience for our customers.

"Always a good experience at Visayas Container Terminal. The team is accommodating, responsive, and easy to coordinate with. Keep up the good work!"
VCT Bruce | Banner Transport Services | via email
"Nasaan na yung 'Jco "?. Thank you Sir Karl"
VCT Parker | Parker ShippingLine | via source
"Wala na UAT Deployed na!💀"
VCT Fury | Fury Cargo | via source
"Kunting Push nlang. 'E dedeployed kuto?.. 😭"
VCT Maximoff | Ant-Man Logistics | via source

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